Q: I received a defective / damaged product, can I get it refunded?
If the product you received is damaged or defective, you can return the product in the same condition that you received it with the original box intact and / or the package intact. Once we receive the returned item, we’ll check it out, and if an item is found to be defective or damaged, we will refund the value of the item paid with any shipping charges paid.
Q: I received a wrong item; how do I return it?
In the unusual circumstances where the product received is wrong, you can return the product in the same condition that you received it with the original box intact and / or the package intact. Once we receive the returned item, we’ll check it out, and if an item is found to be wrong , we will refund the value of the item paid with any shipping charges paid.
Q: When is a "return" not possible?
There are some situations where it can be difficult for us to support returns:
- If the return is requested outside the specified time frame, which is 15 days from the day of receipt.
- If the product is used, damaged or not in the same condition that you received it.
- Any consumable product that has been used or installed.
- Products with a tampered or fake serial number. Anything missing from the package you received
- Fragile and personal hygiene products
Q: I changed my opinion ; Can I return what I bought?
If you change your opinion before receiving your product, just contact us to cancel your order and we will refund the amount paid with any shipping fees applied. If you want to return the product after receiving it, you have up to 15 days to return it, subject to the rules mentioned below:
- The product should not be in the "non-returnable products" list.
- The product should not be from the liquidation goods and it is clearly stated that it is not subject to return.
Q: What products cannot be returned?
Products that cannot be returned are:
The product should not be from the liquidation goods and it is clearly stated that it is not subject to return
When the offer notes specifically state that the product cannot be returned
Also, any consumable products that have been used or installed cannot be returned. As described in Consumer Rights in the Non-returnable Products section.
Q: How long does it take to receive a returned product?
Usually, a shipping company representative will contact you within 3-5 days from the day you requested the return. However, sometimes it can take up to two weeks for a representative of the shipping company to receive the product.
Q: Can I make an appointment with the shipping company to return an item?
At the moment, you will not be able to contact the shipping company directly. However, once a shipping company’s representative calls you to receive the product, you can provide him with your preferred time.
Q: can I return my order after 15 days?
There may be situations where you are not able to return products within 15 days, and in these cases, please contact our customer service team at+01155505008
Or through the "Contact Us" page to file a complaint. Complaints are dealt with on a case-by-case basis. However, all returns accepted under consumer protection laws must be within the time limit.
Q: How can I get a refund if my payment method is a credit card?
If you have paid by electronic means (credit or debit card), the amount paid will be refunded to your card. The amount paid may take up to a month to appear on your card statement , depending on how long the bank takes to complete this process.
Q: I lost the original box in which I received the product, how can I return it?
We accept returning the product only if it is in its original box , but in this case, please review the Help Center for more information.
Q: Can I return an item through my delivery company or have it personally delivered anywhere?
Currently, the product can only be returned to us through one of our shipping companies.
Q: Who pays the shipping fees when returning an item?
You can return the product for free within 15 days from the date of delivery